Notice 2024-07-24

Notice of SmartCam+ App Service Termination

Note: This announcement is for SmartCam+ App users.

We regret to inform you that our mobile application services, SmartCam+, have been decided to end the app service. We understand that this news might not have reached everyone, and for that, we apologize for any inconvenience caused. Here are some additional details regarding the termination of services:

1. Service Termination:

• SNH-P6410BN, SNH-E6411BN, SNH-E6440BN: ~24/2/14
• SNH-V6414BN, SNH-V6410PN, SNH-C6417BN : ~24/7/8
• All products including SNH-V6430BN, SNH-V6431BN, SNH-V6435DN, SNH-P6415BN: ~24/12/31

2. Impact of Service Termination:

• Following the app service termination date, access to the live service of connected cameras will no longer be available. If you have already downloaded the app, you can safely delete it, as there will be no further updates or support provided.

We, at Hanwha, would like to extend our sincere gratitude to everyone who has shown interest in and supported our services. Rest assured, we remain committed to striving for excellence and providing you with even better services in the future.

Thank you for your understanding and continued support.

Notice 2022-04-20

Notice of Samsung SmartCam/Wisenet SmartCam App Service Discontinuance

Note: This announcement is for SmartCam App (Samsung SmartCam/Wisenet SmartCam App) users.

We regret to inform you that the SmartCam App(Samsung SmartCam/Wisenet SmartCam), will be permanently discontinued effective May 1, 2022, 12:00 AM (Eastern Standard Time).

If you are currently using Samsung SmartCam/Wisenet SmartCam App, we recommend to use Wisenet SmartCam+ App as a replacement.

If you are currently using SNH-1011NV, SNH-1011N, SNH-1010N models with Samsung SmartCam/Wisenet SmartCam App, you can still use current installed App but new installation or update will be no longer supported, also Wisenet SmartCam+ App will not support those models due to limited compatibility of old products.