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NEW

16ch x 10cam 5MP DVR KIT

SDH-C85105BF

ㆍ5MP Super HD IR Bullet camera system
ㆍUp to 16ch simultaneous recording
ㆍPrivacy masking up to 4 zones per channel
ㆍEasy network setup by QR code scan
ㆍFree remote monitoring app on Android/iOS/PC/Mac
ㆍWide angle field of view 104˚
ㆍNight vision up to 130ft
ㆍIndoor/Outdoor use with IP66 weather resistance

16ch x 10cam 5MP DVR KIT

5MP SUPER HD video
5MP SUPER HD video

5MP SUPER HD video

Provides Super HD recording for smooth playback and clear imaging. The high quality resolution enables better forensic inspection of a person's face or license plate.

Choose a cloud plan best for you
Choose a cloud plan best for you

Choose a cloud plan best for you

Wisenet Life Cloud subscription plan provides you with the latest features such as cloud storage, SimpliSearch, and Timelapse. Users can select from the multiple could storage subscription plans available. Free cloud storage trial is also available to let you experience selected features. (Free trial plan available for 1 channel)

Secure your video footage with Wisenet Life Cloud
Secure your video footage with Wisenet Life Cloud

Secure your video footage with Wisenet Life Cloud

Video recordings are automatically uploaded and stored in Wisenet Life Cloud. Wisenet Life Cloud also includes the latest video protection technology in case any unforeseen event with your system arise.

Fast and easy video retrieval with SimpliSearch
Fast and easy video retrieval with SimpliSearch

Fast & easy video retrieval with SimpliSearch

With every video stored in Wisenet Life Cloud, it can be found with a simple keyword search. Save time using SimpliSearch and get the footage you need.
(SimpliSearch is powered by AWS AI (Rekognition) service. SimpliSearch supports video analysis of up to 300 event footages per day per device. Available as an additional paid feature.)

Create Timelapse videos
Create Timelapse videos

Create Timelapse videos

Create timelapse videos from footage saved onto Wisenet Life cloud with the compilation of detected events. No longer will you have to go through hours of footage to review and retrieve footage of specific events.
(Timelapse can only be used twice a day per all-in-one system. Included in paid cloud subscription plan.)

True Day and Night
True Day and Night

True Day & Night

Keep colors accurate during the daytime and illuminate the night with the True Day & Night with IR Cut Filter. Now you will always have clear footage up to 130ft (40m) in ambient lighting and 82ft (25m) in complete darkness.

QR Code, One shot installation with Wisenet Life app
QR Code, One shot installation with Wisenet Life app

QR Code, One shot installation with Wisenet Life app

Simply download the free Wisenet Life app and scan the QR code located on the DVR and connect all cameras without network setup where port forwarding is involved.

Remote viewing
Remote viewing

Remote viewing

Monitor from anywhere, anytime using your smartphone, tablet, PC or Mac.

Motion zone and Event detection
Motion zone and Event detection

Motion zone and Event detection

Select the desired areas to detect motion and avoid false alarms that may trigger the system. Get alerts when there is motion, tempering or video loss detected.

Privacy zone
Privacy zone

Privacy zone

Exclude areas that are not significant to your security or safety. Select up to 4 areas you want to mask from camera's field of view.

Weather resistant camera
Weather resistant camera

Weather resistant camera

Ideal for both indoor and outdoor environment, the cameras are IP66 rated which provides a high level of protection against harsh weather conditions. Withstanding extreme temperatures of -22°F to 122°F (-30°C to 50°C), it is guaranteed to endure frigid winters and sultry summers.

Surveillance grade HDD with high compression technology
Surveillance grade HDD with high compression technology

Surveillance grade HDD with high compression technology

Come with a 2TB hard drive allowing you to store hours of video. The DVR also utilizes high compression technology which allows you to record even longer.

Flexible recording and playback options
Flexible recording and playback options

Flexible recording and playback options

Each camera can be set to record constantly or customized to record based on motion activation or a scheduled times. Searching and reviewing your records is made easy with the option of searching by time or by event.


Product Spec

  • Camera
    Model Name SDC-89445BF
    Resolution 2592 x 1944
    Camera output BNC
    Apperture F2.0
    Min.Illumination 0Lux (IR-LED On)
    Night vision 25m(82ft) in total darkeness / 40m(130ft) in ambient lighting
    Field of view Diagonal 104˚
    WDR D-WDR
    Digital noise reduction 2DNR
    Flikerless Auto
    Day & night Auto (True D&N)
    Power consumption 5W (DC 12V)
    Dimension Ø70.8 x H131.6mm (2.79" x 5.18")
    Weight 0.17Kg
    Operating temperature -30℃ ~ +50℃ (-22°F ~ +122°F) / Less than 90% RH
    Weatherproof In/outdoor (IP66)
    Recorder
    Model Name SDR-85305
    Video Input BNC x 16ch
  • Codec H.264
    Live frame rate Max. 320fps@5MP
    Recording bandwidth Max. 176fps@5MP
    Display out HDMI, D-Sub
    Audio in/out (RCA) N/A
    HDD (Surveillance grade) 2TB surveillance grade HDD
    Recording mode Manual, Schedule, Event(motion)
    Video search mode Date/time, Event
    Motion detecting zone Up to 4 areas
    Privacy mask Up to 4 areas
    Backup USB, dropbox
    Alarm notification via E-mail, via App (Wisenet Life)
    Remote viewing software App (Android/iOS), Webviewer (PC/Mac)
    Remote monitoring setup QR code scan (mobile), DDNS (PC/Mac, Web)
    OSD language support English, French, Spanish, Portuguese, German
    Power consumption 30W (DC 12V)
    Dimension W378 x H50 x D317mm (14.88"x 1.97" x 12.48")
    Weight 2.96kg
    Operating temperature 0℃~40℃ (+32°F ~ +104°F) / 20% to 85% RH

Download

Download
Download
Category File Name Last Updated
Manual Manuals_5MP-AIO_180403_DE_DVR_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_DE_Camera_SDC-89445BF.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_DE_Router Guide_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_ES_DVR_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_ES_Camera_SDC-89445BF.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_ES_Router Guide_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_FR_DVR_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_FR_Camera_SDC-89445BF.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_FR_Router Guide_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_EN_DVR_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_EN_Camera_SDC-89445BF.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_EN_Router Guide_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_PT_DVR_SDR-84305,85305.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_PT_Camera_SDC-89445BF.pdf 2018-05-04
Manual Manuals_5MP-AIO_180403_PT_Router Guide_SDR-84305,85305.pdf 2018-05-04
Quick Guide Quick Guide_5MP-AIO_180403_DE_SDH-B84045BF,C84085BF,C85105BF.pdf 2018-05-04
Quick Guide Quick Guide_5MP-AIO_180403_ES_SDH-B84045BF,C84085BF,C85105BF.pdf 2018-05-04
Quick Guide Quick Guide_5MP-AIO_180403_EN_SDH-B84045BF,C84085BF,C85105BF.pdf 2018-05-04
Quick Guide Quick Guide_5MP-AIO_180403_FR_SDH-B84045BF,C84085BF,C85105BF.pdf 2018-05-04
Quick Guide Quick Guide_5MP-AIO_180403_PT_SDH-B84045BF,C84085BF,C85105BF.pdf 2018-05-04
Software Software_5MP-AIO_180316_EN_Wisenet Client_Win.zip 2018-07-31
Software Software_5MP-AIO_180316_EN_Wisenet Client_Mac.zip 2018-07-31
Software Software_5MP-AIO_161227_EN_SVideoPlayer_Win.zip 2018-05-04
Software Software_5MP-AIO_161227_EN_SVideoPlayer_Mac.zip 2018-05-04
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Terms of Use

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Hanwha Techwin Co., Ltd. and its affiliates (collectively, “Hanwha”) may provide you some or all of the following: 1) access to Hanwha websites (the “Sites,” each a “Site”); 2) services accessible through the Sites (“Web Applications”); 3) software that can be downloaded onto a smartphone, tablet or other mobile device to access services (“Mobile Applications”); 4) subscription services, including services that may be accessed through the Web Applications and Mobile Applications (“Subscription Services”); 5) all for use in reference to video monitoring cameras and related hardware sold by Hanwha (the “Products”); and 6) other documentation that may be provided with the Sites, Web Applications, Mobile Applications, Subscription Services or Products (“Documentation”). The Sites, Web Applications, Mobile Applications, Subscription Services are, collectively, referred to herein as the “Services.”

These Terms of Service, together with our Privacy Notice, which is incorporated herein by reference, all applicable terms in the Documentation, and other terms that we may provide as applicable, for instance, “Special Terms” as defined below, (collectively, these Terms of Service, the Privacy Notice, terms from the Documentation and any Special Terms are referred to as the “Terms” or “Agreement”) govern your access to and use of the Services and Products. Please read all of the Terms carefully. By using the Services and Products, you agree to be bound by all of the Terms.

The term “you” in these Terms refers to any natural person or entity that accesses or uses any of the Services or Products in any fashion whatever, or who creates an Account (as defined below in Section 2) including Account Owners, and Authorized Users as applicable. The terms “us” and “we” refer to Hanwha.

THESE TERMS CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU AND HANWHA. BY ACCEPTING THESE TERMS THROUGH A SITE, WEB APPLICATION OR MOBILE APPLICATION, OR BY ACCESSING AND USING THE SERVICES (INCLUDING THE SITES) OR PRODUCTS, YOU ARE ACCEPTING AND AGREEING TO THESE TERMS, AND ALL OTHER TERMS HANWHA PROVIDES IN THE DOCUMENTATION APPLICABLE TO THE SERVICES AND PRODUCTS USED BY YOU, ON BEHALF OF YOURSELF AND/OR THE ENTITY YOU REPRESENT IN CONNECTION WITH THE ACCESS AND USE. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THESE TERMS ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. YOU REPRESENT THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO USE OR ACCESS THE SERVICES AND PRODUCTS AND TO ENTER INTO THIS AGREEMENT. IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS CONTAINED IN THESE TERMS, YOU SHOULD CEASE AND DESIST FROM ALL ACCESS AND/OR USE OF THE SERVICES AND PRODUCTS.

THESE TERMS REQUIRE THE USE OF MANDATORY BINDING ARBITRATION TO RESOLVE DISPUTES BETWEEN US REGARDING THE SERVICES AND PRODUCTS, ON AN INDIVIDUAL BASIS. THIS MEANS THAT YOU WILL NOT HAVE, AND ARE WAIVING, YOUR RIGHTS TO SUBMIT DISPUTES TO A COURT OF LAW, TO HAVE A JUDGE OR JURY DECIDE YOUR DISPUTE, AND TO PROCEED IN A CLASS ACTION, OR ON A CONSOLIDATED OR REPRESENTATIVE BASIS.

These Terms provide you with certain legal rights. You may have other legal rights applicable to your access and use of the Services and Products, which rights vary from jurisdiction to jurisdiction. THE DISCLAIMERS, EXCLUSIONS, MANDATORY AND BINDING ARBITRATION, LIMITATIONS OF LIABILITY, INDEMNIFICATION, WAIVER OF JURY TRIAL, WAIVER OF CLASS ACTION AND WAIVER OF PUNITIVE DAMAGES UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so those provisions of these Terms may not apply to you.

1. Applicability, Eligibility, Term

a) Applicability. This Agreement governs your access to and use of the Services and Products. Your purchase of any Product is also governed by additional Documentation provided with or in association with that Product, including the Manufacturer’s Limited Warranty. The Services, or some features of the Services, may also be subject to additional terms, conditions, rules or guidelines, which will be posted on or within the Services in connection therewith (“Special Terms”). You acknowledge that all applicable Documentation and Special Terms also form part of this Agreement. You acknowledge that you are the end-user of the Services, Products and Documentation, and you agree not to transfer or resell any of the Service, Products or Documentation.
  • By clicking the “Accept” or “I Agree” button or check box before or in connection with using the Services, you agree that you have read all applicable Terms.
  • You also agree that by accessing or using the Services and Products, you are bound by, and Hanwha will treat you as being bound by, all applicable Terms.

b) Eligibility.
  • You may access and use the Services and Products only if you have the legal capacity to enter this Agreement and form a binding contract with Hanwha (except as provided in subsection (iii) below), and you accept this Agreement by clicking the appropriate acceptance mechanism before or in connection with using the Services or by actually using the Services or Products. By doing so you represent and warrant that you have the requisite legal capacity to form such a contract with Hanwha.
  • Only individuals age 18 and older are permitted to use and establish Accounts with the Subscription Services. If you establish an Account, you agree that you are 18 years of age or older, and have legal capacity according to your jurisdiction.
  • Any use or access to the Services and Products by any person under the age of 13 is strictly prohibited and is a violation of this Agreement.

c) Term, Termination. This Agreement, as it may be updated by Hanwha from time to time at Hanwha’s sole discretion, will remain in full force and effect so long as you continue to access and/or use the Services and Products, or until terminated in accordance with its provisions.
  • At any time, Hanwha may, with or without notice suspend or terminate your rights or access to the Services, cancel your subscription to the Service, or terminate this Agreement as to you, without bearing any liability to you, if Hanwha has the good faith belief that you have violated any provision of this Agreement or you have engaged in conduct that Hanwha, in its sole discretion, considers unacceptable. Hanwha may also pursue any other remedy legally available to it for such violations or conduct by you.
  • You may cancel your subscription to Subscription Services at any time, with or without cause, by contacting us through your Account or at a link provided by Hanwha at one of the Sites.
  • Upon cancellation or termination of your subscription, Your Content (as defined herein) will be available to you through the remaining paid period of your subscriptions, and thereafter will be immediately and irrevocably deleted and removed from the Sites and Hanwha’s servers.
  • Upon any termination of this Agreement with respect to you, your Account and your right to access and use the Services shall immediately and automatically terminate.
  • In the event of the termination of this Agreement, whether by you or by Hanwha, the provisions of sections 8, 9, 10, 11, 12, 13, and 14 shall survive such termination and remain in full force and effect.

d) Changes to the Terms. Hanwha reserves the right to make changes to the Terms at its sole discretion. Hanwha will post notice of the changes, or the updated Terms, to this webpage, and/or within a Site, Web Application or Mobile Application. Whenever using or accessing the Services or Products, you are responsible to ensure you have read and agreed to the most recent applicable Terms. Continued use and access to the Services and Products after any changes or updates constitutes your acknowledgment and acceptance of such changes and updates and your agreement to be bound by the changed and updated Terms.

2. User Accounts

a) Creating Your Account. To access and use certain Services and Products, you must register for and create a User Account (“Account”). When you create an Account, you are the “Owner” of that Account and the Owner of the Products associated with that Account. To register and create an Account, you must provide Hanwha with certain personal information, including your name, address, and email address. By registering for and creating an Account, you represent and warrant that all registration information provided by you to Hanwha is truthful, accurate and complete, that you will maintain the accuracy and completeness of that information, and that your use of the Services and Products will not violate any applicable law or regulation and that you are not a resident of an embargoed country and your name is not on an OFAC sanction list.

b) Access control. You agree that you are entirely responsible for maintaining the confidentiality of your Account login information and for all activities that occur under your Account. You agree to use strong passwords with your Account, and to maintain your password securely to prevent others from gaining access without your permission. You acknowledge and agree that it is your responsibility to maintain, protect, and respect the confidentiality of your username and password. You further agree to take reasonable precautions to prevent the unauthorized use of your username and password, including but not limited to periodic changes of your password, and using the logout procedure for the Service as documented in the Documentation. You agree to immediately notify Hanwha of any known or suspected unauthorized use of or access to your Account or any other breach of security. You agree that Hanwha has no liability for any loss or damage, direct, indirect, consequential or otherwise, arising from your failure to comply with the above requirements.

c) Authorized Users. An Owner may authorize other persons, age 18 or older, to access an Owner’s Products and Services. Such other persons are “Authorized Users.” Depending on the authorization granted by an Owner, Authorized Users may have the ability to use the Services and monitor and control the Products. Authorized Users may also have the ability to view information (including personal information) and content across all of an Owner’s Products and Services. Owner hereby agrees to be fully responsible for all actions taken by Authorized Users relating to the Owner’s Products, Services and Account. You should authorize only those individuals that you trust to access your Account, Products, and Services. You agree that Hanwha has no liability for any loss or damage, direct, indirect, consequential or otherwise, arising from the actions of any of your Authorized Users. You acknowledge and agree that it is your sole responsibility to deactivate or delete Authorized Users of your Account when you no longer wish to authorize such individuals to access your Account.

3. Access to and Use of the Services

a) License. All right, title and interest in the Services, and our content provided through the Products and Services, are owned by Hanwha and its applicable licensors or designees. Subject to these Terms and all other applicable Documentation and Special Terms, Hanwha grants you a non-transferable, non-exclusive license to access and use the Services solely for your personal, non-commercial, limited purpose to control and monitor the Products of which you are the Owner or Authorized User or otherwise to access any additional service provided by Hanwha to you relating to the Products.

b) Third-Party licenses. The Services may include third-party applications, which may be subject to the terms and conditions of separate license agreements. Such license agreements will be provided to you in advance of or at the time of your interaction with such third-party applications. You acknowledge and agree that your use of such third-party applications in connection with the Services constitutes your acknowledgement and acceptance of the terms and conditions of all applicable third-party license agreements.

c) Intended Use. The Services are intended to be accessed and used for non-time-critical information and control of the Products. Hanwha endeavors to make the Services highly reliable and available, Hanwha cannot and does not warrant that they will be, nor are they intended to be reliable and available 100% of the time. The Services are subject to sporadic interruptions and failures for a variety of reasons beyond Hanwha’s control, including Wi-Fi intermittency, service provider downtime, mobile notification delays or failures, and cellular carrier interruptions, among others. You acknowledge these limitations and agree that Hanwha is not responsible for any damages allegedly caused by the failure or delay of the Services.

d) No Life-Safety or Critical Use. You acknowledge that our Products and Services are not intended for a third-party monitored emergency notification system and that we do not monitor emergency notifications and will not dispatch emergency authorities to your home in the event of an emergency. Hanwha makes no warranty or representation that use of the Products or Services will affect or increase any level of safety. You acknowledge that the Products and Services are not intended to be 100% reliable and are not a substitute for a third-party monitored emergency notification system. We cannot and do not guarantee that you will receive notifications in any given timeframe or at all. All life threatening, safety and emergency events should be directed to the appropriate response services.

e) Content and User Submissions. The Services may display or provide certain content, including but not limited to documents, logos, text, graphics, images, and audio and video recordings or live multimedia content (collectively, “Content”). Content may be provided or displayed by Hanwha, but also includes recordings and live streams of video and audio from the Products, as well as Content that you and other users provide us in the course of using the Services (collectively, “User Submissions”). You are responsible for all your User Submissions, and you represent and warrant that you have all necessary rights and privileges to do so, in the manner in which you transmit or contribute such Content. You represent and warrant that that you own, have obtained all necessary permissions or licenses, or otherwise control all of the intellectual property rights to your Content, and that use of your User Submissions by your Authorized Users, other users of the Service, and Hanwha will not infringe upon or violate the rights of any third party; and you license to Hanwha all patent, trademark, copyright, trade secret and other intellectual property rights in and to such User Submissions for purposes of publishing and displaying within the Services as Content. You agree that you will abide by all copyright and trademark laws and restrictions applicable to any Content you access through the Services, and that you shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any Content in which you have no proprietary rights: (i) without the express prior written consent of the respective owners, and (ii) in any way that violates any third party right.

f) Facial Recognition feature. The Services may include the provision of facial recognition technologies applied to the video Content generated by your Products. If you choose to utilize this feature, it will allow you to designate and label persons appearing in your video Content. You agree to follow any and all applicable federal, state and local laws and regulations pertaining to the use of the Facial Recognition feature. The Facial Recognition technology is not available to residents of the State of Illinois. If you are a resident of Illinois, you agree that you will not use the Facial Recognition feature.

g) Software Updates. From time to time, Hanwha, or its licensors or partners as the case may be, may develop patches, updates and other modifications to improve the performance and user experience of the Services and the Product software. Such updates may be automatically installed on Products you own and any devices to which you have downloaded the Mobile Applications, without any notice to you and without any further consent received by Hanwha for such installations. You consent to all such automatic updates. If you do not agree to receive such automatic updates, or if in the future you no longer consent to receive such updates, your remedy is to cease and desist from all access to and use of the Services and Products.

4. Limitations and Restrictions

a) System Requirements. The Services will not be accessible without: (i) a functioning Wi-Fi network in your home that is able to communicate reliably with the Products; (ii) an Account; (iii) an enabled and supported device, such as a smartphone or tablet (required for some features and functionalities of the Service including the Mobile Applications); (iv) reliable broadband Internet access in your home with bandwidth sufficient to support the Products you use; and (v) other system elements that may be specified by Hanwha. The Products specify, on or in the product packaging, the system requirements for each particular product. You may need to download and install certain software to enable use of the Products. You acknowledge and agree that is your sole responsibly to install, operate, and maintain your Products, which may include a requirement to download and install certain third- party software. You acknowledge and agree that it is solely your responsibility to ensure that you have all required system elements and that they are compatible and properly configured with and for the Products. You acknowledge and agree that it is your sole responsibility to obtain and maintain access to the Internet and all other system requirements necessary to use the Services and Products, including to obtain, install and maintain all necessary related hardware and firmware (e.g., a wireless router) (collectively, the “Other Hardware”). You acknowledge and agree that you are solely responsible for the Other Hardware, including its proper installation and maintenance, and Hanwha does not provide any technical support or any warranty for the Other Hardware. You acknowledge that the Services may not work as described, intended or expected when all system requirements and compatibility are not met. If you modify, substitute, move, or otherwise change any of the required system elements, it is your sole duty and responsibility to be sure they are compatible and properly configured to work with the Products and Services. In addition, you acknowledge that Hanwha may activate Bluetooth on your smartphone or tablet, with or without prior notification, in order to facilitate proper operation of the Services, enable communication with the Products connected to the same Account, and enable certain features.

b) Reliability of Services. You acknowledge that the Services, including remote access and mobile notifications, are not error-free or 100% reliable and 100% available. Proper functioning of the Services relies and is dependent on, among other things, the transmission of data through your Wi-Fi network, enabled wireless device (such as a smartphone or tablet) and broadband internet access, or cellular network access, for which neither Hanwha nor any wireless or data carrier is responsible, and which may be interrupted, delayed, refused, or otherwise limited for a variety of reasons, including insufficient coverage, power outages, termination of service and access, environmental conditions, interference, non-payment of applicable fees and charges, unavailability of radio frequency channels, system capacity, upgrades, repairs or relocations, and priority access by emergency responders in the event of a disaster or emergency (collectively “Service Interruptions””). You understand that Service Interruptions may result in the Services being unreliable or unavailable for the duration of the Service Interruption. We cannot and do not guarantee that you will receive notifications in any given time or at all. YOU AGREE THAT YOU WILL NOT RELY ON THE SERVICES FOR ANY LIFE SAFETY OR CRITICAL PURPOSES. MOBILE NOTIFICATIONS REGARDING THE STATUS OF YOUR HANWHA PRODUCTS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY – THEY ARE NOT A SUBSTITUTE FOR A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM. There is no way for Hanwha to provide specific information relating to a situation in your home or elsewhere. You acknowledge that it is your responsibility to educate yourself on how to respond to an emergency and to respond according to the specifics of your situation.

c) Service Interruptions. The Services may be suspended temporarily without notice for security reasons, system failure, maintenance and repair, or other circumstances. You agree that you will not be entitled to any refund or rebate for such suspensions. Hanwha does not offer any specific service level agreement or uptime guarantee for the Services.

d) Certain restrictions. The rights granted to you in these Terms are subject to the following restrictions:
  • you agree not to license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Services or Products;
  • you agree not to modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Services or Products;
  • you agree not to access the Services or Products in order to build a similar or competitive service or product;
  • except as expressly stated herein, no part of the Services or Products may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means;
  • you agree not to upload, transmit, or distribute any computer viruses, worms, or any software intended to damage or alter a computer or communication network, computer, handheld mobile device, data, the Services, the Products, or any other system, device or property;
  • you agree not to interfere with, disrupt, or attempt to gain unauthorized access to, the servers or networks connected to the Services or violate the regulations, policies, or procedures of such networks;
  • you agree not to access (or attempt to access) any of the Services by means other than through the Web Applications, Mobile Applications, or other interface that is officially provided by Hanwha; and
  • you agree not to remove, obscure or alter any proprietary rights notices (including copyrights and trademark notices) which may be contained in or displayed in connection with the Services or Products. Any future release, update, or other addition to functionality of the Services shall be subject to these Terms.

e) You acknowledge and agree that your use of the Products and Services, including all User Submissions, shall not:
  • Be unlawful, threatening, harassing, abusive, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit, hateful, tortuous, or indecent;
  • Constitute stalking by any forms or means;
  • Violate, plagiarize, or infringe the rights of third parties and Hanwha and any of its partners, independent contractors, and/or other customers, including, but not limited to, intellectual property, rights of privacy or publicity, or any other proprietary rights;
  • Constitute or contain false or misleading statements; and
  • Harm children in anyway.

f) You further acknowledge and agree that you will not use the Products and Services to:
  • View or record any video, images or data of tenants or visitors at rental properties, or to monitor the exterior of your premises beyond your property boundaries. For greater certainty, “rental properties” does not include communal or public areas;
  • Create a risk to public safety or health;
  • Replace a safety device; or
  • Send mass emails, junk mail, or spam in any forms or means.

g) You acknowledge and agree that Hanwha shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages occurring from your use of the Products and Services including your transmission or upload of any User Submission, and that while Hanwha has no duty to do so, it reserves the rights to edit or remove any Content in its sole discretion it deems violative of any of the Terms, or inappropriate in any way, with or without prior notice to you.

h) You acknowledge and agree that the Services are protected by American and international laws and treaties, including without limitation copyright and other intellectual property legal protections. Except for the non-exclusive limited license granted herein in Section 3, you acknowledge and agree that all ownership, intellectual property rights, and other rights and interests in and to the Services belongs to and remains with Hanwha, and that Hanwha reserves all rights and interests not express granted to you in the Terms.

i) Modification. You agree that Hanwha reserves the right at all times to modify, suspend or discontinue the Services or any part of them, with or without notice to you. You agree that Hanwha will not be liable to you for any such modification, suspension or discontinuation.

5. Payment and Sale Terms

a) Hanwha may make available various payment processing methods to facilitate the purchase Services and completion of orders. You will be informed of such payment processing methods, at the latest, at the start of the ordering process.

b) You agree that you will pay for the Services you purchase, and that Hanwha may charge your credit card or other payment processing account (as designated by you) for any purchases of Services. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING Hanwha WITH A VALID CREDIT CARD OR OTHER PAYMENT PROCESSING ACCOUNT DETAILS FOR PAYMENT OF ALL FEES. Fees will be billed to the credit card or payment processing account you designate during the account registration process. If you want or need to do so, you can easily change your designated payment account through settings in the Services. You agree that you will keep your payment information current and with sufficient credit capable to pay the full amounts of all orders you place for the Services.

c) By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and other charges). If the payment method you provide cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you want to change or update payment information associated with your Account, you can do so at any time by logging into your account and editing your payment information.

6. Additional Terms for Subscription Services

a) Subscription Plans. We offer different subscription plans, also called service packages, for our Subscription Services. For more information about these plans, please visit our websites: cloud.wisenetlife.com and mysmartcamcloud.com.

b) Continuous Renewing Subscriptions. When you purchase any of our Subscription Services, you expressly acknowledge and agree that (1) Hanwha is authorized to charge you a monthly or annual subscription service fee depending on the billing cycle you choose (plus any applicable taxes) for as long as your subscription continues, and (2) your subscription is continuous, such that it automatically renews each new billing cycle, until cancelled or terminated in accordance with our Terms of Service. Subscription fees are non-refundable (except as required by applicable law), and Hanwha does not provide refunds or credits for any downtime, interruptions in the use, or the inability to use the Service or Equipment.

c) Billing. We automatically bill the payment method associated with your Account or otherwise designated by you, on a monthly or annual basis (depending on the billing cycle you choose). Day one of your billing cycle is tied to the date you activate your Subscription Services by pairing them to Product(s).

d) In the event you later decide to purchase additional Subscription Services (each, an “Add-On Service”), your payment for such Add-On Service will be prorated to the renewal date of your initial Subscription Service and the full amount of the add-on service will be charged on your subscription renewal date. You acknowledge that the amount billed may vary due to promotional offers, changes in your Subscription Services plan and changes in applicable taxes, and you authorize us to charge your payment method for the corresponding amounts.

e) Cancellations and Refunds. You may cancel your Subscription Services at any time by logging into your Account and selecting "Cancel Subscription." Note that merely unpairing a Product from a Subscription Service will not trigger cancellation of the Subscription Service. Subscription fees are non-refundable (except as required by applicable law), and Hanwha does not provide refunds or credits for any downtime, interruptions in the use, or the inability to use the Service or Equipment.

f) Free Trials and Other Promotions. We may offer free trials or other promotional deals on our Subscription Services for limited periods of time. If we offer you a free trial or other promotion, the specific terms of your promotion will be provided at registration. We have no obligation to notify you when your free trial or promotion ends, and we reserve the right to modify or terminate any and all promotions at any time, without notice and in our sole discretion.

7. Availability and Pricing

a) All Subscription Services offered are subject to availability, and we reserve the right to reject all or part of an order and to discontinue offering certain Subscription Services without prior notice. Prices for the Subscription Services are subject to change at any time, but changes will not affect any order for Subscription Services you have already placed. In the event we change the pricing for any Subscription Service you have purchased, we will give you advance notice of this change in accordance with these terms. After receiving notice, you will be deemed to have accepted the change in pricing, unless you cancel your subscription as set forth herein.

b) Sales Tax. Depending on the order, Hanwha calculates and charges sales tax in accordance with applicable laws.

8. Warranty Disclaimers

a) The Warranty for the Products and the Product firmware are set forth in the Manufacturer’s Limited Warranty and any applicable End User License Agreement provided by Hanwha or its partners, respectively. That Documentation is provided upon purchase of the Products and/or upon download of the Product firmware. You acknowledge that Documentation is a part of this Agreement.

b) The Services are provided for your convenience, on an “as is”, “as available” basis and Hanwha expressly disclaims all warranties, including the warranties or conditions of merchantability and fitness for a particular purpose.

c) You acknowledge and agree that although Hanwha utilizes redundant servers in the delivery of the Services, Hanwha, our affiliates, and any officer, director, employee, subcontractor, agent, successor, or assign of Hanwha or our affiliates do not warrant that:
  • the Services will meet any specific requirements;
  • the Services will be uninterrupted, timely, secure, or error-free;
  • the results that may be obtained from the use of the Services will be accurate or reliable;
  • the quality of any products, services, information, or other material purchased or obtained through the Services will meet any expectations; and
  • any errors in the Services will be corrected.

d) Hanwha does not warrant, endorse, guarantee or assume any responsibility for any service offered or provided by any third party through or in connection with the Products or Services, and Hanwha will not be a party to any transaction between you and any such third parties.

e) Hanwha makes no representations concerning any Content contained in or accessed through the Services. You agree Hanwha will not be responsible or liable for the legality, decency or accuracy of such Content.

f) The Services provide information from, and concerning the status of, your Products (“Product Information”). Without limiting the generality of the foregoing disclaimers, all Product Information is provided for your convenience “as is” and “as available.” Hanwha makes no representation or warranty concerning the availability, accuracy or reliability of any Product Information.

9. Privacy and Security

a. Privacy. Please review the Privacy Policy applicable to Hanwha’s Products and Services, located at the site wisenetlife.com. The Privacy Policy describes Hanwha’s practices regarding the information that Hanwha collects from users of the Products and Services. You acknowledge that you have read the Privacy Policy, which is incorporated into these Terms.

b. Security. Hanwha cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

10. Additional Rights and Obligations

a) You acknowledge and agree that you are solely responsible for establishing, configuring, and using the Service and Products in accordance with any and applicable laws within your country, state, province, territory, or municipality.

b) You acknowledge and agree:
  • that installation of any Product which takes visual and/or audio recordings will be installed at such an angle that it does not take any recordings beyond the boundaries of your property (including public pavements or roads);
  • to prominently display appropriate signage advising others that audio/visual recording is taking place; and
  • if you use your property as a workplace, to comply with laws governing the monitoring of employees.

c) You acknowledge that copyright and privacy laws vary by country or state and the viewing, recording, or copying of images from performances, exhibitions, or neighboring properties, or recording of persons without their consent, may violate copyright, privacy, or other legal rights even if the images were obtained for personal use.

d) You agree that the Services are protected by American and international copyright laws and treaties, as well as other laws and treaties. Except for the non-exclusive license granted herein, you acknowledge and agree that all ownership, intellectual property, including but not limited to trade-marks, service marks, and patents, and other rights and interests in and to the Service shall remain solely with Hanwha. You acknowledge and agree that Hanwha reserves all rights not expressly granted to You.

e) You agree not to reproduce, duplicate, copy, sell, resell, or exploit access to the Services, use of the Services, or any portion of the Services, including but not limited to the HTML code, cascading style sheets (“CSS”), or any visual design elements without Hanwha’s express written permission. All access to and use of the Services via mechanical, programmatic, robotic, scripted, or any other automated means not provided as part of the Services is strictly prohibited.

f) You agree not to modify, reverse engineer, adapt, or otherwise tamper with the Services or modify another website so as to falsely imply that it is associated with the Services, or any other product provided by Hanwha.

11. Indemnification

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, RELEASE AND HOLD HANWHA AND ITS LICENSORS AND SUPPLIERS (COLLECTIVELY THE “HANWHA PARTIES”) HARMLESS FROM AND AGAINST (I) ALL CLAIMS, ACTIONS, LAWSUITS AND ANY OTHER LEGAL ACTION BROUGHT BY ANY THIRD PARTY AGAINST ANY OF THE HANWHA PARTIES ARISING FROM OR RELATING TO (A) YOUR USE AND EACH AUTHORIZED USER’S USE OF THE PRODUCTS OR SERVICES, (B) YOUR OR YOUR AUTHORIZED USERS’ VIOLATION OF THESE TERMS, (C) ANY USER SUBMISSIONS YOU PROVIDE; OR (D) YOUR OR YOUR AUTHORIZED USERS’ VIOLATION OF ANY LAW OR THE RIGHTS OF ANY THIRD-PARTY (COLLECTIVELY ”THIRD PARTY ACTIONS”); AND (II) ANY AND ALL RELATED LOSSES, DAMAGES, SETTLEMENTS PAYMENTS AND JUDGMENTS (INCLUDING PAYMENT OF THE HANWHA PARTIES’ ATTORNEYS’ FEES AND COSTS) INCURRED BY ANY OF THE HANWHA PARTIES, ASSESSED OR FOUND AGAINST ANY OF THE HANWHA PARTIES, OR MADE BY ANY OF THE HANWHA PARTIES, RELATING TO OR ARISING FROM ANY SUCH THIRD PARTY ACTION (“THIRD PARTY RELATED LOSSES”). YOU UNDERSTAND AND AGREE THAT YOUR INDEMNIFICATION OBLIGATION TO THE HANWHA PARTIES APPLIES EVEN IF SUCH THIRD-PARTY ACTION AND THIRD PARTY RELATED LOSSES ARISE FROM THE NEGLIGENCE OF ANY KIND OR DEGREE, BREACH OF CONTRACT OR WARRANTY, STRICT LIABILITY, NON-COMPLIANCE WITH APPLICABLE LAW, OR OTHER FAULT OR WRONGDOING OF ANY OF THE HANWHA PARTIES. HOWEVER, NOTHING CONTAINED HEREIN SHALL BE CONSTRUED TO REQUIRE ANY INDEMNIFICATION WHICH WOULD RENDER OR MAKE THIS CLAUSE, IN WHOLE OR IN PART, VOID AND/OR UNENFORCEABLE UNDER APPLICABLE LAW. FURTHER, YOUR INDEMNIFICATION OBLIGATION SHALL NOT APPLY TO ANY WILLFUL, WANTON, INTENTIONAL OR RECKLESS MISCONDUCT OF THE HANWHA PARTIES, OR GROSS NEGLIGENCE OF THE HANWHA PARTIES IN THOSE STATES THAT DO NOT PERMIT INDEMNIFICATION FOR GROSS NEGLIGENCE. AS USED IN THIS PROVISION, “THIRD PARTY” INCLUDES, AMONG OTHERS, AN AUTHORIZED USER, AN UNAUTHORIZED USER, A SPOUSE, PARTNER, FAMILY MEMBER, GUEST, NEIGHBOR, TENANT, EMPLOYEE OR INSURANCE COMPANY. Hanwha reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify Hanwha and you agree to cooperate with our defense of such claims. You agree not to settle any such claim without Hanwha’s prior written consent. Hanwha will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

12. Limitation of Liability

You acknowledge and agree that Hanwha, our affiliates, and any officer, director, employee, subcontractor, agent, successor, or assign of Hanwha or our affiliates, shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, and you hereby fully release Hanwha from any such liability, resulting from:
  • The use of, or the inability to use, the Products and Services;
  • The violation of any copyright, privacy or other legal rights of you or any third party resulting or arising from any use of the Services, including but not limited to the viewing, recording, copying or publication of images or video in Content or User Submissions;
  • The use of your Content by Authorized Users, including but not limited to the unauthorized distribution or dissemination of all or any portion of your Content by Authorized Users or any other third parties;
  • Any comments or opinions published, posted, or stated on any third-party web site, blog, chatroom, or forum;
  • Any changes to the terms and conditions of this Agreement;
  • Any failure by Hanwha’s third-party partners regarding the hosting and maintenance of Hanwha’s servers, any part of the Services, and the provision of credit card processing services;
  • Any price change, suspension, or discontinuance of the Services;
  • Any loss of your Content, or modification to the Services or any part or feature thereof, including the addition or removal of multimedia analytics;
  • Any loss of your Content subsequent to a cancellation or termination of your account;
  • The use of the Other Hardware;
  • Statements or conduct of any third party on the Services; or
  • Any other matter relating to the Services.
WITHOUT LIMITING ANY OF THE FOREGOING, IN NO EVENT SHALL HANWHA’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE PRODUCTS OR SERVICES AT ISSUE WITHIN THE PRIOR TWELVE (12) MONTHS. THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. HANWHA DISCLAIMS ALL LIABILITY OF ANY KIND OF ITS LICENSORS AND SUPPLIERS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL HANWHA BE LIABLE IN ANY WAY FOR ANY CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED IN CONNECTION WITH USE OF OR EXPOSURE TO ANY CONTENT POSTED, EMAILED, ACCESSED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

13. DISPUTE RESOLUTION

a) Mandatory, Bilateral Arbitration and Waiver of Class Actions
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
YOU AND HANWHA AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF, OR RELATING TO YOUR USE OF THE SERVICES AND OR PRODUCTS, TO THIS AGREEMENT, OR TO THE CONTENT, ANY RELATIONSHIP BETWEEN US AND/OR ANY RECORDING ON THE SERVICES AND/OR PRODUCTS SHALL BE RESOLVED ONLY BY FINAL AND BINDING, BILATERAL ARBITRATION, except that (1) you may assert claims in small claims court in your county of residence within the United States if your claims qualify; and (2) this agreement to arbitrate does not include your or Hanwha’s right to seek injunctive or other equitable relief in state or federal court in Los Angeles County California to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. The Federal Arbitration Act (the “FAA”), 9 U.S.C. § 1, et seq., and federal arbitration law apply to this Agreement and govern all questions as to whether a dispute is subject to arbitration.
  • There is no judge or jury in arbitration, and court review of an arbitration award is limited. An arbitrator, however, can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms.
  • “Disputes” shall include, but are not limited to, any claims or controversies between you and Hanwha against each other related in any way to or arising out of in any way from this Agreement, the Services, the Products, the Content, and/or User Recording(s), including but not limited to sales, returns, refunds, cancellations, defects, policies, privacy, advertising, or any communications between you and Hanwha, even if the claim arises after you or Hanwha has terminated Services or a user account. Disputes also include, but are not limited to, claims that: (a) you bring against our employees, agents, affiliates, or other representatives; or (b) Hanwha brings against you. Disputes also include, but are not limited to, (i) claims in any way related to or arising out of any aspect of the relationship between you and Hanwha, whether based in contract, tort, statute, fraud, misrepresentation, advertising claims, or any other legal theory; (ii) claims that arose before these Terms or out of a prior set of Terms with Hanwha; (iii) claims that are subject to on-going litigation where you are not a party or a class member; and/or (iv) claims that arise after the termination of these Terms.

b) Dispute Notice. Before initiating an arbitration, you and Hanwha each agree to first provide the other a written notice (“Notice of Dispute”), which shall contain: (a) a written description of the problem and relevant documents and supporting information; and (b) a statement of the specific relief sought. A Notice of Dispute should be emailed to cs@wisenetlife.com. We will provide a Notice of Dispute to you via the email address associated with your Account. You and Hanwha agree to attempt in good faith to resolve the Dispute prior to commencing an arbitration and not to commence an arbitration proceeding until a ninety (90) day post-notice resolution period expires.

c) *Arbitration Process and Procedure *
  • If the parties do not reach an agreed upon solution within ninety (90) days from the original Dispute Notice, then either party may initiate binding arbitration as the sole means to resolve claims, subject to these terms. Arbitration shall (1) be administered by the Judicial Arbitration and Mediation Services, Inc. (“JAMS”), pursuant to the JAMS Streamlined Arbitration Rules & Procedures then in effect (the “JAMS Rules”) and as modified by this agreement to arbitrate, including the rules regarding filing, administration, discovery, and arbitrator fees; (2) be conducted by a single, neutral arbitrator; and (3) take place in the county where you reside or any reasonable location within the United States convenient for you. To the extent that this agreement to arbitrate conflicts with the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards for Procedural Fairness (the “Minimum Standards”), the Minimum Standards in that regard will apply.
  • WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION. Further, unless both you and Hanwha expressly agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If a court decides that applicable law precludes enforcement of any of this subsection’s limitations as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and may be brought in court.
  • If, for any reason, a claim proceeds in court rather than in arbitration, we each waive our right to a jury trial.
  • YOU THEREFORE UNDERSTAND AND AGREE THAT BY ENTERING INTO THIS AGREEMENT, YOU AND HANWHA ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION FOR ANY CLAIMS COVERED BY THIS AGREEMENT.
  • The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.
  • The JAMS Rules are available on its website at http://www.jamsadr.com/rules-streamlined-arbitration/. Notwithstanding any JAMS Rules to the contrary or any other provision in the arbitration rules chosen, by agreement, to govern, you and Hanwha each agree that all issues regarding the Dispute are delegated to the arbitrator to decide. Further, the arbitrator, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of these Terms, including, but not limited to any claim that all or any part of these Terms are void or voidable, or whether a claim is subject to arbitration. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be written, and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.

d) Hearing. If your claim does not exceed $10,000 (USD), you and Hanwha agree to waive an oral hearing by the arbitrator and the arbitration will be conducted solely on the basis of documents you and Hanwha submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. To the extent an oral hearing is requested by you or Hanwha, or deemed necessary by the arbitrator, you and Hanwha agree that the hearing will be conducted telephonically or videographically.

e) Arbitrator’s Decision. An arbitrator’s award will be a written statement of the disposition of each claim and will also provide a concise written statement of the essential findings and conclusions which form the basis of the award. The arbitrator’s decision and award is final and binding, with some limited court review under the FAA, and judgment on the award may be entered in any court of competent jurisdiction.

f) Fees. It is each parties’ responsibility to pay any JAMS filing, case management/administrative, and arbitrator fees as set forth in the JAMS Rules. To the extent the filing fee for the arbitration exceeds the cost of filing a lawsuit, Hanwha will pay the additional cost. If your claim for damages does not exceed $25,000 (USD) and you follow the dispute notice procedure set forth above, Hanwha will pay all such fees unless the arbitrator finds that either the substance of your Dispute or the relief sought was frivolous or was brought for an improper purpose (as measured by the standards set forth in the Federal Rule of Civil Procedure 11(b)).

g) Small Claims & Government Actions. As an alternative to arbitration, you or Hanwha may resolve Disputes in a small claims court that has jurisdiction over your claim. These Terms and this arbitration agreement do not prevent you from bringing your Dispute to the attention of any federal, state, or local government agency. Such agencies can, if the law allows, seek relief against Hanwha on your behalf.

14. Governing Law

a) THIS AGREEMENT AS WELL AS ANY DISPUTES WILL BE GOVERNED BY THE LAWS OF THE STATE OF NEW YORK, USA, WITHOUT REGARD TO ITS RULES REGARDING CONFLICTS OF LAWS.

b) In the event the parties dispute this Agreement or the meaning, interpretation or operation of any term, condition, definition or provision of this Agreement resulting in litigation, arbitration or any other form of dispute resolution, the parties agree that the laws of the State of New York shall apply and that all litigation, arbitration or other form of dispute resolution shall take place in the State of New York.

Privacy Policy

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Hanwha Techwin Co., Ltd and our affiliates (“Hanwha”) respect your privacy. This Privacy Statement describes the types of personal information we obtain about consumers and other individuals identified below, how we use that personal information, with whom we may share it, and the choices available regarding our use and sharing of personal information. By providing personal and other information to Hanwha, and by using our Services (as defined in our Terms of Service) you agree to this Privacy Statement. Capitalized terms not otherwise defined in this Privacy Statement have the meaning given to them in our Terms of Service. This Privacy Statement is incorporated in our Terms of Service.


INFORMATION WE COLLECT

Information We Obtain About You

In connection with providing our Products and Services, we obtain personal information. The types of personal information we may collect about you include:

  • If you create an Account, or otherwise communicate with us, your contact information, such as name, phone number, and email and postal address;
  • Account information, such as username, password and other log-in details used to access our Services;
  • Information from third-party media services (e.g., Google Mail) or payment services (e.g., PayPal) if you choose to link to, create or log into your Account through these services);
  • Payment information, such as name, billing address and payment card details, including card number, expiration date and security code, which is collected and stored by a third-party payment processor on our behalf. Your payment information is also subject to the privacy policy of the applicable processor, which policy may be accessed at the website of that processor;
  • If you consent to its collection, the geolocation of your mobile device(s) used to access the Mobile Applications;
  • Product setup information that you provide, such as the name and description or nickname of your HANWHA Product (for example, “Dome Camera – Back Porch”) and the location where you install your HANWHA product, and adjustments you make to the product setup;
  • Technical information about your Products, including your Product’s model, serial number and software version, and technical information regarding any Other Hardware and System Requirements with which your Products interact, such as your Wi-Fi network information and signal strength;
  • Other personal information contained in Content you submit to us, whether as a User Submission through a Mobile Application, or otherwise, such as through our “Contact Us” feature or customer support tools on our Sites, Web Applications or Mobile Applications.

Where permitted by applicable law, you may choose to use additional functionality in our Services that, through video data from your Products, can recognize facial characteristics of persons whose images are captured by your video recording Products. If you choose to activate this feature, we obtain certain facial feature information about the visitors you ask the Services to recognize. We require your explicit consent before you can take advantage of the facial recognition feature.

Privacy and video surveillance laws in your jurisdiction may apply to your use of our Products and Services. You are solely responsible for ensuring that your use of the Products and Services complies with applicable law. You are responsible to display any legally required notice concerning your use of the Products and Services, for example, signage that alerts visitors that you are recording them. Capturing, recording or sharing video or audio content that involves other people, or capturing others peoples’ facial feature information, may affect their privacy rights. The face recognition feature is not available to residents of the State of Illinois. If you reside in the State of Illinois you agree not to use the face recognition feature in our Services.

From time to time, we may also ask you to consider participating in marketing surveys to help us improve our Products and Services. If you choose to participate in our surveys, you will be asked to provide general demographic information or feedback. Your participation in our surveys is always voluntary. If you do not wish to share your demographic information or feedback with us, you do not have to. If you do participate, we may use your responses, together with other responses we receive, to evaluate and improve our sites, services, and products. We will never publicly disclose your survey responses in a manner that will divulge your personal information or link your responses to you.

Information We Collect Through Automated Technologies About Your Interaction With Our Products and Services

We may use automated technologies, including cookies, web server logs, web beacons and other technologies, to collect information about your interaction with our Products and Services. We may use these automated technologies to collect information about your devices, browsing actions, and usage patterns. For example, when you use our Services, we may use analytics technologies to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords you used to find our site, the pages you view within our site, your browser add-ons, and your browser’s width and height. We may also use technologies, such as cookies, pixels and web beacons, to collect information about the pages you view, the links you click, and other actions you take on our sites and services. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring Web site addresses. When using a Mobile Application, we may use automated technologies to collect information relating to your device, including your device IP address, device identifiers, the type and characteristics of your device, and language preferences.

We also use third-party analytics tools (including Google Analytics) to assist us with analyzing and improving our Services. For more information about how your information may be used in connection with our implementation of Google Analytics (including information on how you may opt-out of sharing your information or control how your information is shared), please visit http://www.google.com/policies/privacy/partners/.

You may be able to control the settings of your device or browser to stop accepting all or certain types of cookies, or to prompt you before accepting a cookie from the websites you visit. If you set your device or browser to reject cookies, parts of our Sites may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device. Your selection of the “Do Not Track” option provided by your device or browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your device and/or browser to delete and disable cookies and other tracking/recording tools. (To learn more about cookies, beacons and related tracking technologies, visit allaboutcookies.org).

We also may permit third-party advertising partners to use cookies and other automated technology to collect information about your activities over time and across different sites and applications through which you access and use our Services. For example, we may use advertising services provided by third-party ad partners, such as Google AdWords and AdRoll, to market our services to you on other websites and online services. These partners use cookies and other technologies to identify you and serve you ads on other sites around the web based on your browsing activity. To avoid use of this information for advertising by these third-party ad partners, you can change your browser settings to reject cookies or to notify you when cookies are set and you could select the Do Not Track option on your browser, though we have no control over and cannot confirm whether these third party ad parties honor the Do Not Track browser signal. Additionally, many advertising companies are members of the NAI or DAA and/or provide opt-outs on those industry pages at networkadvertising.org/choices or aboutads.info/choices.

The information we and our partners obtain using these automated technologies helps us remember your information so you will not have to re-enter it; track and understand how you use and interact with our Products and Services; tailor the Services around your preferences; measure the usability of our Products and Services and the effectiveness of our communications; and otherwise manage and enhance our Products and Services, including to help ensure they are working properly.


HOW WE USE YOUR PERSONAL INFORMATION

We may use the personal information we obtain to:

  • Provide, develop, evaluate, manage and improve the Products and Services;
  • Establish and maintain your Account;
  • Identify and authenticate you through log-in processes, so you may access and use certain of the Services, and access certain Content;
  • Process and fulfill orders in connection with the Products and Services, and to keep you informed about the status of your orders;
  • Personalize your experience with the Products and Services;
  • Allow you to stream, download and save Content through the Services;
  • Communicate with you (including to provide you offers and other communications about our Products and Services);
  • Provide customer support;
  • Allow you to interact with third-party products or services within or through the Services, where available and applicable;
  • Perform analytics (including market and consumer research, trend analyses);
  • Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
  • Comply with and enforce applicable legal requirements, relevant industry standards and policies, including this Privacy Statement and our Terms of Service.

We may also use your information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions.

We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.

We use industry-standard methods to keep this information safe and secure while it is transmitted from your devices, over your home network and through the Internet to our servers. Depending on your location and type of data, we may process your personal information on servers that are not in your home country, and which may be in a country that has different data privacy and security laws and/or standards than those in your home country. By using our Products and Services, you consent to the transfer of your personal information outside of your home country.

We also may use the personal information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.

In order to offer you a more consistent and personalized experience in your interactions with us, information collected through one Service or method may be combined with information obtained through other Services and/or methods. We may also supplement the information we collect with information obtained from other sources. For example, we may use services from other companies that enable us to derive a general geographic area based on your IP address in order to customize certain services to your geographic area.


HOW WE SHARE YOUR PERSONAL INFORMATION

Except as described in this Privacy Statement, we will not disclose your personal information outside of Hanwha without your consent. See the Communication Preferences section below for more information.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting the Sites, Web Applications and Mobile Applications, processing transactions and payments, or performing statistical analysis of the Services by you and other users. We also may share personal information with our business partners with whom we jointly offer products and services, and to the extent you connect to third-party products or services within or through the Services. Those service providers and business partners with whom we share your information will be permitted to obtain only the personal information they need to deliver the services they perform for us. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. However, some of our third-party vendors may use anonymized aggregate data to improve their services. For example, with regard to credit card processing services, our fraud detection vendors may use aggregate data to help them more accurately detect fraudulent uses of credit cards.

We may access or disclose your personal information, including the content of your communications: (a) to comply with the law or legal process (such as a subpoena), or to respond to lawful requests of government agencies; (b) to establish, exercise or defend our legal rights; (c) in connection with an investigation of suspected or actual illegal activity; (d) to protect the rights or property of HANWHA or our customers, including the enforcement of our agreements or policies governing your use of the services; (e) acting on a good faith belief that such access or disclosure is necessary to protect the personal safety of HANWHA’s employees, customers, or the public; (f) as part of a corporate transaction such as a merger or sale of assets, in which case, this Privacy Statement will continue to apply unless and until the surviving entity or transferee changes it in compliance with its terms; or (g) otherwise with your consent.


ACCESSING AND EDITING YOUR PERSONAL INFORMATION

You might have the ability to view or edit your personal information via the Services. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (User ID and/or e-mail address, and password). You can access and update your information by logging into your account and clicking on the “My Account” page. Some Services may collect personal information that is not accessible via the “My Account” page. However, in such cases, you may be able to access that information through alternative means of access described by the Services. Or, you may also contact us by phone at 1.844.947.3638 (Monday through Friday, 9 a.m. - 11 p.m. Eastern time, Saturday & Sunday, 9 a.m. – 9 p.m. Eastern time) or by e-mail at cs@wisenetlife.com.


Communication Preferences

You can stop the delivery of future promotional materials from us by following the specific instructions in the materials you receive (e.g., by clicking the “Unsubscribe” or “Safe Unsubscribe” links at the bottom of the bottom of the message).

This choice does not apply to the display of online advertising. Nor does it apply to the receipt of mandatory service communications that are considered part of certain Services, which you may receive periodically unless you cancel the service.


Display of Advertising

Many of the Services we offer, as well as those of our partners, are supported by advertising. We may display ads on our own sites and on the sites of our advertising partners.

When we display digital advertisements to you, we will place one or more persistent cookies on your device in order to recognize your device each time we display an ad to you. Because we may serve advertisements on many different Web sites, we are able to compile information over time about where you, or others who are using your devices, saw and/or clicked on the advertisements we display. We may use this information to make predictions about your characteristics, interests, or preferences and to display targeted advertisements that we believe may be of interest to you. We may also associate this information with your subsequent visit, purchase, or other activity on participating advertisers’ Web sites in order to determine the effectiveness of the advertisements.

We may use third party advertising partners, such as Google AdWords Remarketing to advertise the Products and Services across the Internet. Google AdWords Remarketing will display relevant ads tailored to you based on what parts of the Services you have viewed or accessed by placing a cookie on your device. This cookie does not identify you or give access to your computer. The cookie is used to say "This person visited a particular page on this web site, so show them ads relating to that page." Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to participate in our use of Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager.


Security of Your Personal Information

HANWHA is committed to protecting the security of your personal information and information collected for advertising purposes. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Likewise, any of our third-party vendors with access to your information are required to take similar steps to protect the security of your information. Nevertheless, no method of transmission over the Internet or method of electronic data storage is 100% secure. Consequently, while HANWHA strives to use commercially reasonable means to protect your information, we cannot guarantee its absolute security. We remind you always to exercise discretion when you share information over the Internet.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.


Collection and Use of Children’s Personal Information

HANWHA is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities. We do not target our Services to children less than thirteen (13) years of age, nor do we knowingly collect information from such children for the purpose of selling products or services. If you believe we may have received personal information from a child less than 13 years of age, please contact us immediately.


Controlling Unsolicited E-mail (“Spam”)

HANWHA is concerned about controlling unsolicited commercial e-mail, or “spam.” We will not sell, lease or rent our e-mail subscriber lists to third parties. While we continue to actively review and implement new technology, such as expanded filtering features, there is no currently available technology that will totally prevent the sending and receiving of unsolicited e-mail. Using junk e-mail tools and being cautious about the sharing of your e-mail address while online will help reduce the amount of unsolicited e-mail you receive.


Links to Other Websites

The Services may contain links to other websites or services that are not owned or controlled by HANWHA. Please be aware that we are not responsible for the privacy policies or statements, or terms of use or service for such third-party websites. We encourage you to be aware when you leave our sites and to read the applicable privacy policies and terms of use for any third-party websites you may visit or services you may use.


International Visitors to Our Sites

Our sites are hosted in various jurisdictions, including South Korea, Japan and the United States of America (the “Home Jurisdictions”). If you are located outside of the Home Jurisdictions, please be aware that the laws in your location governing the collection and use of your personal information may differ from applicable laws in the Home Jurisdictions. If you do visit our sites or use the Services, or otherwise share your personal information with us, please note that you are voluntarily transferring your information to the Home Jurisdictions, that you consent to that transfer, that you agree to be bound by this Privacy Statement and our Terms of Service, and that you agree to waive, to the fullest extent permitted by law, any other rights or protections you may have under the laws of your location or any other jurisdiction outside of the Home Jurisdictions.


Changes to This Privacy Statement

Please note that this privacy statement may change from time to time. We will provide notice of any changes on the website or by contacting you. We encourage you to periodically review this policy to be informed of how we are collecting, using, sharing and protecting your information.


Contacting Us

Hanwha welcomes your comments regarding this Privacy Statement or the Services generally. If you have questions about this privacy statement, or if you have a technical or general support questions, please contact us by phone at 1-844-947-3638.
Hanwha Techwin Co., Ltd., 6, Pangyo-ro 319 beon-gil, Bundang-gu, Seongnam-si, Gyeonggi-do, 463-400 Rep. of Korea

© 2018 Hanwha Techwin Co., Ltd. All rights reserved.
Privacy Statement last updated May 23, 2018.

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Hanwha Techwin

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Hanwha Techwin
Address Hanwha Techwin R&D, Pangyoro 319-6, Bundang-gu, Seongnam-si, Gyeonggi-do (13488)
Support 1588-5772
Fax +82-31-8018-3745

Hanwha Techwin America

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Hanwha Techwin America Contact Us
Address 500 Frank W. Burr Blvd. Suite 43 Teaneck,NJ 07660
Support +1-844-WISENET (+1-844-947-3638)
Website https://www.wisenetlife.com/en-us/

Hanwha Techwin Europe

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Hanwha Techwin Europe Contact Us
Address Heriot House, Heriot Road, Chertsey, Surrey, KT16 9DT, United Kingdom
Support 00800-8010-8022, +31-(0)13-5792-790
Website https://www.hanwha-security.eu/

Product & Technical Support

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Please contact us if you have any questions about our products, need technical assistance or customer service by calling us at the following number :

  • Phone : 1-844-WISENET (844-947-3638)
  • Email : cs@wisenetlife.com

Monday- Friday, 9:00AM – 11:00 PM (EST)
Saturday & Sunday, 9:00AM – 9:00PM (EST)

The contact information above is for US customers only.
If you live outside of the US and require assistance, please refer to the link for your regions to contact our customer service team.

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